In my doctoral project, I investigated the patient journey. This involved interviewing physicians, patients, breast cancer survivors, mammographers and experiencing as much of the journey as I could for myself.
To make the issue more interesting, I not only researched the patient journey of breast cancer detection in the US, but also the UK to compare the different approaches in each health system. These comparisons allowed me to gain insight on how designers could be better used in a public or private health system.
One of the results of this work was a diagram explaining the detection process. This diagram describes the patient journey in a way that is memorable and easy to understand by showing the people involved, not just the tests.
When doctor and patient are able to use this poster to guide discussion, it allows each party to explore all the options and to create their own screening plan.